Turnaround Times

Your Choice of Rush, Standard or Wait & Save

Turnaround time is the time (number of days) it takes to manufacture your printing order from the date and time your order is APPROVED. Our cutoff time for receiving artwork is 9:30 AM EST for orders to begin the approval process the same day. All other orders will begin the next business day.

Orders are approved for printing when:

• Print ready files are received.
• Proof has been approved by customer.
• Payment has been received.

For most products rush turnaround is 1-2 business days (usually next business day), standard is 3-5 business days and wait-and-save is 5-8 business days. Some products such as booklets require more time to dry before the collating and packaging stage which means there are slightly longer lead times for some products.

It is always best to let us know if you have a specific deadline so that we can quote you accordingly and provide the appropriate service for your order.

Digital Proofing Turnaround Times

Please allow 24 hours from the date and time of your artwork submission for PDF proofs to be sent to you for final approval.

Orders submitted that are deemed “not print ready” due to art issues beyond our control which require customer corrections to make “print ready” will not be processed until customer corrections are made to deem the art file(s) “print ready”.

Resubmitted Files

On orders with resubmitted files, please allow 24 hours for file processing after the revised file (date and time) is submitted. There will be a $10 resubmit fee charged to your account. If you wish to receive a new proof, a fee of $5 for the new proof will also be charged.

Important Note:

If there are challenges with your artwork files being “print ready”, the turnaround time clock will not start until your artwork is “print ready” and has been approved for printing.