Frequently Asked Questions
Do you have order minimums?
Some products have minimum order quantities such as business cards (min. order 100) whereas other products such as t-shirts can be ordered without any minimum quantity.
Contact us and let us know which product you wish to order and we’ll provide a quote on the quantity you need. In some circumstances we can print fewer than the minimum order quantity however the unit cost will be higher so it is usually to your benefit to order the minimum quantity. We have minimum order quantities for some products due to the printing process. For example our business cards are printed on high volume offset printers, hundreds of thousands at a time and putting through a single card for example isn’t economical.
Do you offer free delivery?
Some products and geographic delivery destinations qualify for free shipping either with UPS or courier. We do ship across North America and have wholesale rates with providers like UPS, FedEx and CanadaPost. If you need an order delivered to an area with free delivery we will let you know and if you are outside of the free zone we will provide a quote for cheap shipping to your door.
Rush orders usually don’t qualify for free shipping due to the time-sensitive nature of the order as well as ability to coordinate with shipping/delivery providers.
Do you offer design work?
Yes we do offer full design services for all of our print products. Pricing starts at $25 for design work and $15 to print-ready submitted artwork if it is not ready for print. Contact us for a quote on your design work for your printing needs.
Do you require payment in advance?
For most orders, yes we require payment in advance of production because the final product is a completely customized product with no resale value. In some instances where clients have built a relationship with us we can offer net 30 days on invoices. A valid credit card is required on file in order to qualify for net 30 day financing.
Do you offer any discounts?
We regularly run promotions and offer discounts for certain demographics such as charities (with a registered charity number). Student discounts do not apply to most products, however we do have extremely competitive pricing with minimal margins on many products so you are already getting a great deal!
How well will my job match what I see on my monitor?
Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colours may not exactly match the colours on your specific monitor. Please see our RGB – CMYK Information page for important instructions on getting the results you want.
Do you charge tax?
Yes. Prices quoted do not include tax and we will only waive the tax if you have a valid tax-exemption certificate.
There is something wrong with my order, what do I do?
We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.
Can I cancel my order?
Once you have paid and we have notified you that your order is sent to production, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin production.
I’ve noticed a mistake, can I change my order?
Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don’t want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.
What happens if my order is late?
Whatever your deadline, we’ll help you meet it. Choose our priority service for quickest turnaround. Or if you’re really up against it, same day dispatch is available on our most popular items. Although rare, machines occassionally break down. In the unlikely event that this happens there may be a slight delay in your order and we will notify you of the issue as well as do everything in our power to meet the deadline or provide a credit for the delay.
For items that ship or are picked up by a delivery service, we can only guarantee the production time on our end. It is rare but occasionally happens that shipping providers such as UPS etc. have the occasional delay from things like weather-related issues etc. that are beyond our control. We make every effort to work with you and the shipper to provide expedited service so that you can receive your order in a timely manner.
What is the procedure for reprints or order complaints?
We make every effort to resolve issues quickly with our customers and find an appropriate resolution when issues arise. We do have a very rigid quality control process however with volume of orders and rush turnaround times occasionally errors do happen. If you notice an error, please contact us within 10 days of receiving your order to discuss the issue and work on a resolution. Complaints received outside of this timeframe will require the product to be sent back to us in all cases and steps or actions taken towards a resolution will be judged independently on a case by case basis with our production department. In most cases for complaints within the 10 day complaint period we will require the product back for assessment or at the very least clear photos showing the entire extent of the problem. Photos must be clear and extensive meaning that if your order contains multiple items (ie. 5000 business cards) then we will require either A) the product back for assessment or B) a sufficient number of photos to illustrate the extent of the issue.